PURPOSE OF THE SITE
The purpose of the Site is to provide you with information about us and our products. In addition, you may be able to purchase products and services through the Site.
PRODUCT AND SERVICE AVAILABILITY
Reference to any product or service on the Site does not constitute an offer to sell or supply that product or service and does not mean that the product or service is available or that the name and description of any product in your local shop will be the same as that included on the Site. LP HENZELL & SB PALMER-HENZELL with ABN 36 362 209 166 trading as"" eZENtial"" controls and operates the Site from Brisbane, Australia. Inventory information is generally available on the Site for domestic (Australian) merchandise. This information can be used to estimate the likelihood that merchandise will be shipped immediately after you place your order. However, we cannot guarantee that a product listed as in stock will actually ship right away, as inventory can change significantly from day to day. In rare cases, a product may be in stock when you place your order, and sold out by the time your order is processed. However, if an item that is in stock in your shopping cart when you place your order is sold out at the time your order is processed, we will notify you by e-mail or telephone that your order will not be filled and your credit card will not be charged.
We try to display the colours of our products as accurately as possible. Nevertheless, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.
PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES LISTED ON THE SITE ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL PRICES AND CHARGES AS LISTED ON THE SITE ARE DISPLAYED AND CHARGED IN AUSTRALIAN DOLLARS (AUD). The listing, description of, or reference to, a product or service on the Site does not imply that the product or service is presently available or that we endorse that product or service. In the event a product or service is listed at an incorrect price due to a typographical error, error in pricing information received from a supplier, or any other reason, we shall have the right to refuse or cancel any order placed for such product or service at the incorrect price, even if the order has been confirmed and/or your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall promptly issue a credit to your credit card account in the amount of the incorrect price. Pre-packaged gifts are assembled individually and may vary slightly. We reserve the right to substitute a product of equal value and nature if the original product becomes unavailable.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or for no reason at all. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any product or service.
We do not ship products containing alcohol unless their contents and packaging comply with the Post Guide for Dangerous & Prohibited Goods & Packaging issued by Australia Post from time to time. We are not responsible for errors due to printing.
REFUND + RETURN POLICYÂ
eZENtial proudly stands behind every product we sell. If you are not absolutely satisfied with your purchase for any reason we will happily provide an exchange, or full refund or credit of the purchase price (including GST where applicable), for products returned within 60 days of their purchase date. Shipping fees are not refundable or credited.
Please notify us of the return by emailing [email protected]. You will then be directed on how to proceed to receive your refund.
Please note: our 100% Money Back Guarantee returns policy is in place to allow you, the consumer, absolute piece of mind when purchasing from our store. We always do our best to take care of our customers â€” our philosophy is to deal with you fairly and reasonably; in return we hope that you will be fair and reasonable with us too. With this is mind, it is at the discretion of eZENtial to deem whether the 100% Money Back Guarantee is being used in a fair and reasonable way by our customers. Repeat-returns of the same product in an opened/used condition by the same customer and returns of multiple products in opened/used condition from the same order will be dealt with on a case-by-case basis.Â
You are responsible for any payments due for any products or services ordered through your account. If we do not receive payment from your credit issuer or its agents, you agree to pay all amounts due to us. You shall also be responsible for any costs of collection of overdue payment.
OWNERSHIP OF MATERIALS ON THE SITE
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
We do not solicit nor do we wish to receive any confidential, secret or proprietary information or other material from you either through the Site, any of its services, by e-mail, or in any other way. Unless otherwise expressly agreed in writing prior to your submission to us, any comments, feedback, information or other material submitted or sent to us will be deemed not to be confidential or secret. By submitting or sending comments, feedback, information or other material to us you represent and warrant that the information and material is original to you and that no other party has any rights to the information or material. All comments, feedback, information or other material submitted shall be and remain our property and we shall have the unrestricted, worldwide right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such material and information (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. You also warrant that any ""moral rights"" in posted information and materials have been waived.
All brand, product and service names used in the Site are the trademarks, trade names or service marks of eZENtial unless otherwise stated. You may not distribute products or offer services under or by reference to or otherwise use or reproduce any such trade marks, trade names or service marks, or use any meta tags or any other ""hidden text"" utilising any such trademarks, trade names or service marks, without the express prior written permission of eZENtial or the owner of such trade marks, trade names or service marks.
REGISTRATION AND SECURITY
MODIFICATION OF THE SITE AND THE SERVICES
We reserve the right, for any reason, in our sole discretion, to terminate, change, suspend or discontinue any aspect of the Site, including, but not limited to, content, features or hours of availability. We may also impose limits on certain features of the Site or restrict your access to part or all of the Site without notice or penalty. We may suspend or terminate your account or your use of the Site at any time, for any reason or for no reason at all.
We may provide links to other websites from time to time. These links are provided for your convenience. We do not endorse or take responsibility for the content of those websites, are not responsible for the availability of them, and will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked websites you do so at your own risk.
DISCLAIMER OF WARRANTIES AND LIABILITY
The site, and any content available on the site, are provided on an ""as-is"" and ""as available"" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to all warranties of merchantability, fitness for a particular purpose, title and non-infringement. You expressly agree that use of the site is at your sole risk and you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of the site. We do not represent or warrant that the site will be uninterrupted or error-free, that defects, if any, will be corrected, or that the site is free of viruses or other harmful components; nor do we or they make any representations or warranties about the accuracy, reliability, currency, quality, performance or suitability of the site or any content available on the site. In the event of any problem with the site or any content, you agree that your sole remedy is to cease using the site. All products and services listed or purchased on or through the site are subject only to any applicable express warranties. To the fullest extent permissible by applicable law, we disclaim all other warranties of any kind, either express or implied, including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose, with respect to products and services listed or purchased on or through the site. We disclaim any and all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misapplication. Notwithstanding anything to the contrary.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, the sole remedy for any claim for damages arising out of or related to any product or service listed or purchased on or through the site shall be limited to a refund of the purchase price paid for such product or service. Under no circumstances shall we be liable for any punitive, exemplary, consequential, incidental, indirect or special damages arising from or in connection with the site or any content, products or services made available or listed on it, whether for breach of contract, negligence, strict liability or otherwise, even if such party has been advised of the possibility of such damages. Some states and/or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. In the event the foregoing limitation of liability is held to be unenforceable for any reason, then our maximum liability for any of the foregoing types of damages shall be limited to the amount that we receive for the transaction that gave rise to the claim.
AMENDMENT OF THE TERMS
We reserve the right to amend these Terms & Conditions without notice to you from time to time. If we decide to change these Terms & Conditions we will post those changes here. We encourage you to visit this section of our Site regularly in order to remain informed of any changes. Any such amendment shall be effective once the revised terms have been posted on the Site.
These Terms & Conditions are governed by and will be construed in accordance with the laws of Australia and the State of Queensland. Any disputes arising under or in connection with these Terms & Conditions, or your access or use of the Site shall be subject to the exclusive jurisdiction of the State and federal courts located in the State of Queensland.
LICENCE TO COPY FOR PERSONAL USE
You may make copies of the Site as necessary incidental acts during your viewing of it, and you may take a print for your personal use of so much of the site as is reasonable for private purposes.
LICENCE TO RECOPY FOR LIMITED PURPOSES
You may recopy the material to individual third parties for their personal information only, but only if:
1. You acknowledge the web pages of the Site as the source of the material. You must include such acknowledgement along with the top-level URL from the Site (http://www.eZENtial.com.au) in the copy of the material; and
2. You inform the third party that these conditions apply to him or her and that he/she must comply with them.
This licence to recopy does not permit incorporation of the material or any part of it in any other work or publication, whether in hard copy or electronic or any other form. In particular (but without limitation) no part of a page from the Site may be distributed or copied for any commercial purpose.
No part of the Site may be reproduced on or transmitted to or stored in any other web site or other form of electronic retrieval system.
If you have any comments or questions about our Site please contact [email protected]